Terms and Conditions: Free International Calls

You must have the bill payer’s permission before using the service. Calls are charged at 13p/min plus your phone company’s access charge or may be made from your call plan inclusive 0870 numbers minutes. Please check with your phone provider for their access charge. Do not exceed 60 minutes per call or you will be charged for the entire call by your provider. If you are in doubt please check with your provider before making a call or simply make a short call for less than a minute and check on your online bill details/breakdown to ensure that your 0870 call package minutes are inclusive. At no point is the provider of this service liable for costs that may be incurred by you with your mobile or landline service provider. By using this service you agree to be bound by the terms and conditions as stated and anyone failing to do so, will be barred from this and any other service in future. We will not pass phone numbers to any other organisation. This service is provided in good faith, however if the operators exclude or start charging these numbers then this service will be terminated without notice. Please do not use this service if you cannot agree to this. Service Provider Evolcom Limited, 3b Lockheed Court, Preston Farm Business Park, Stockton On Tees, TS18 3SH, UK. Phone Helpline: Monday to Friday 9am to 5pm on 0303 0310 227.

Terms and Conditions: Mobile Topup Credit

You must have a UK mobile and have the bill payer’s permission. This is a reverse-billed text service, cost of text to 80077 will be charged at £5.00 plus your standard network text charge. A confirmation text informing you that your mobile has been charged with the relevant amount will be sent shortly thereafter. Monthly limit of top-ups apply. Credit will expire 90 days after the last top-up was made. Cost of calls to the 03 access number will be charged at your standard mobile rate to a landline or can be used as part of your mobile inclusive minutes. Cost of calls to the 0800 access number will incur a rate surcharge of 3 pence per minute. Calls are charged per minute. Prices are subject to change without any prior notice. Calls made to mobiles may cost more, unless specifically mentioned in the destination list. Virgin media customers cannot top-up via text message. PINs will not be sent to Vodafone customers, who can only use the credit from the mobile the top-up was made from.

When you are connected to the access number, calls are charged from time of connection to the service. The charge is incurred even if the destination number is engaged or the call is not answered. Therefore we advise to replace the handset after a short period if your calls are engaged or unanswered.

We will automatically top you up with £5.00 credit if you are a user of the 80077 code before your calling credit is about to run out. We will then charge your mobile with £5.00 or £10.00. To opt out of the automatic top up, simply text STOP to 80077 at any time. If you choose to opt out, calls will disconnect once the credit has finished and a new text request with keyword to 80077 will have to be made for a further top-up. If you wish to opt in again to the automatic top up, simply text YES to 80077 at any time. The connection fee is equal to double the per minute rate, with a maximum fee of 30p/call. Refunds for this service are available to unused credit only, for top ups of £5 and above. Service provider: Story Telecom Ltd, Olympia house, London, NW11 8RQ, helpline 0208 497 9210.

Terms and Conditions: International Access Numbers

Callers must ensure they have the bill payer’s permission before using the service. Calls are billed by your telephone line provider at their appropriate 0871, 0844, and relevant 09 rates. Prices quoted are based on BT landline rates and are billed per second. Prices and availability may vary from other networks and it is the user’ responsibility to confirm those rates before use. BT will charge a call setup fee, please contact BT for more details.

Calls are charged from time of connection to the service. The charge is incurred even if the destination number is engaged or the call is not answered. Therefore we advise to replace the handset after a short period if your calls are engaged or unanswered. When you call from a mobile, remember to only press the call or send button after dialling the access number but not again after dialling the destination number.

Some telephone providers include calls to 0845 in their inclusive packages. If your provider does not include calls to 0845 you will be charged 1p per minute plus your phone company’s access charge.

Prices of calls to mobile phones, premium rate numbers and pagers are not included unless otherwise stated. The provider reserves the right to terminate fraudulent calls and change the prices or the availability of certain destinations without any prior notice. The service is subject to availability. Service provider: Story Telecom Ltd, Olympia house, London, NW11 8RQ, helpline 0208 497 9210.