One in 10 phone cards do not work, says regulator Ofcom
One in 10 international calling cards fails to work – even after customer services are alerted to the problem, a test has found.
The issue was one of a series of problems highlighted during research by the regulator Ofcom last year.
Now Ofcom has said it has launched a crackdown on the advertising and sale of these cards.
At least five million people in the UK use these cards, spending an average of £13 a month on calls.
Pre-paid phone cards are widely sold in shops and newsagents in denominations of £5, £10 and £20. They allow users – primarily from immigrant communities – to make cheap international calls.
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